One diary for every booking
Online and phone bookings sit in the same place, so nothing lives on paper.
Coming soon
One diary for online and phone bookings
Add phone bookings to the same diary as your online bookings. A time can only be booked once, so there are no double bookings.
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This feature is coming. It isn't in Localwise HQ yet. We'll update this page when it's live.
Why double bookings happen
Customers book two ways: online and by phone. When the two are kept in different places, neither knows about the other.
Phone bookings go in a paper diary
Or in a second app. Your online booking form can't see them.
The form still shows the time as free
So a customer online picks the time you just gave away on the phone.
Now you have two customers in one slot
Someone gets a call to move, or a wasted trip.
Add a phone booking in three steps
Step 1
Someone calls
You or your team tap "Add a booking".
Step 2
Pick the service and a free time
You only see times that are still free.
Step 3
Type the name and phone number
Email is optional. The time disappears from your booking page at once.
No double bookings, however they book
The same free times everywhere
A time booked on the phone disappears from your booking page. An online booking disappears from your team's list.
Only one person gets the slot
Even if a phone booking and an online booking happen in the same second, only one of them gets the time.
Phone customers get reminders too
If they give an email, they get the same confirmation, calendar invite, and reminder as online customers.
See where bookings come from
Phone bookings show in your bookings list and in Analytics, marked "Added by phone".
On our roadmap
An AI phone assistant that books into the same diary
The plan: it answers your calls and books straight into your diary. It can only offer free times, so it can't double-book either. It isn't available, and we haven't set a date.
Questions
Can I add phone bookings in Localwise HQ today?
Not yet. It's planned, and this page will say so when it's live.
What is a double booking?
Two customers booked into the same time slot. It usually happens when phone and online bookings are kept in different places.
Do phone customers need an email address?
No. A name and phone number are enough. Customers who give an email also get the confirmation, calendar invite, and reminder.
What if someone books online while I'm adding a phone booking?
Only one of you gets the time. The other sees that it's gone and picks another time.
Can I keep my paper diary as well?
You can, but Localwise HQ only knows about bookings that are in it. To stop double bookings, add every phone booking to Localwise HQ.
Will an AI answer my calls and book them?
It's on our roadmap, but it isn't available. The plan is an AI phone assistant that books into the same diary and can only offer free times.
Already built: online booking, reminders, and more. See all features