Acceptable Use Policy

1. Why we have this policy

Localwise HQ sends emails and shows booking pages in the names of local businesses. These rules protect those businesses, their customers, and everyone who relies on the service.

2. What isn't allowed

• Breaking the law or anyone's rights
• Pretending to be a business you aren't allowed to represent
• Misleading people about who you are, your services, or your prices
• Using a booking page for scams, or to collect passwords or card details
• Uploading harmful, illegal, hateful, sexual, or infringing content
• Creating extra accounts to get around trial or plan limits, or using temporary email addresses
• Attacking, overloading, copying, or scraping the service, or getting around its limits

3. Anti-spam rules

The service is for messages about a customer's own booking or request. You may not:

• Send bulk marketing or promotions through the service
• Add people who never asked to hear from you, or use bought or scraped lists
• Use false sender details or misleading subject lines
• Ignore someone who asked you to stop contacting them

4. Following up with people who didn't finish

If a visitor leaves their details but doesn't finish, you may call or email them about that request, and the product can email them for you, at most once in any 30 days. Respect anyone who says no. We explain how this works under emails to people who didn't finish.

5. Review requests

Ask only real customers for reviews, and don't offer payment or rewards for them or try to influence what they say. Google's own rules for reviews also apply to you.

6. Text messages

SMS reminders aren't available yet. When they are, they'll be for booking messages only, and each message will need to identify your business and let people opt out.

7. Photos and customer information

Use photos and customer details only to handle the job they were sent for. Don't ask customers to upload sensitive documents or medical information.

8. Limits

We set limits on things like emails, uploads, and bookings to protect the service and prevent abuse. We may change them as needed.

9. Report abuse

If you received an unwanted message or see a page breaking these rules, email support@localwisehq.com with the booking link or the message. If your complaint is about a business's service, please contact that business.

10. If the rules are broken

We may remove content, limit a feature, or suspend or close an account, usually after contacting you unless the risk is urgent. See suspension and ending the service in our Terms of Service.

11. Contact

Email support@localwisehq.com. ViralVaultNetwork (VVN), Ondipudur post, Coimbatore, 641 016, Tamil Nadu, India.